When GroveSite users do not receive emails it is usually caused by one of the following:

1. The user was not selected to receive an email.
   • To Fix: Ensure that the Site Moderator or Site administrator is selecting your account when sending emails.
   
2. The users email client software (ex: Microsoft Outlook) has intercepted the email as spam and put in the junk filter.
   • To Fix:  Add GroveSite domain (“GroveSite.com") to safe senders list
   
3. Hosted Email such as Yahoo, Gmail or AOL is intercepting it and incorrectly classifying as spam.
   • To Fix: Allow all email from GroveSite domain (“GroveSite.com")
   
4. The organization that the user works at has a network spam filter which is intercepting the GroveSite emails incorrectly
   • To Fix: Contact your Network Administrator and request that all email from GroveSite domain (“GroveSite.com")  be allowed
   
5. The user has multiple accounts in GroveSite and emails are going to a different account.
   • Decide which account to keep,  Expire the other (s)